HS Q & A
Q & A
You will be calling potential customers all over the U.S. Looking for customers, who are interested, cooperative, are the home owner and are not currently under contract with another security company. You will live transfer those calls to our closing agents.
Do you charge set up fees?
We do not charge set up fees nor do we charge for the right to do the campaign. All we ask is that you pay for your VOIP.
We are investing in you - We supply the dialer, Leads and the VAKA (non-voice software). This all costs money that we provide to you for free - We also are investing our time, not only getting you set up, but also the initial and ongoing training.
What are the VOIP charges?
The cost of the VOIP is .0079 per minute - You should budget $2 - $4 per agent per day
Can you use your own VOIP Provider?
No. We require that everyone use our VOIP provider, both the opening centers and the closing centers. The reason we do it is to avoid all the tech issues and to provide you with accurate reporting on all calls. Our calling plan allows for all the calls to be connected through tier one and two providers and offer more termination points and outgoing channels that any other provider. Because everyone is on the same system, using the same VOIP provider we do not experience latency issues, echoes, delays and disconnections. The calls are clean and flawless.
Do you profit from the centers using your VOIP Provider?
No. We do not profit from this. You get charged, what we get charged.
Can you deduct the VOIP from future payouts?
- The VOIP must be prepaid in order to get started. It is not our VOIP Company (3rd party) - We do not pay it for you.
We will set up the VOIP account for you and provide you with the web portal and show you how to proceed
You will have complete control, as you will have access to the Web Portal (VOIP provider) there, you will be able to load your minutes and receive your VOIP reports
You must set up a PayPal account both to make payment to VOIP provider and to receive payment from us. It is really simple to do - Just go to their website and set up an account - It is the easiest method and the cheapest
What is the pay out?
We will pay you $6 per transfer, with a 60 second buffer
What is a 60 second buffer and why is it needed?
A 60 second buffer means, that when the call is transferred the closing agent has 60 seconds to determine if the transferred call was a qualified transfer, meaning the customer was interested, cooperative, was the home owner (not a renter) and was not under contract with another security company - if the call goes 60 seconds or greater, the transferred call will be considered billable and therefore you will be paid on it.
What are the qualifications for a transferred call?
There are 2 criteria for the calls to be transferred - 1) they must be a home owner and not a renter 2) they must not be under contract with another security company. They can have a preexisting security system; they just can’t be under contract, meaning the contract must have expired. We cannot accept either of the above - Therefore, it is in the agreement - If we see that you are transferring an unacceptable amount of renters or customers that are under contract, we will terminate the arrangement. - It means your agents are not doing their jobs, asking the correct questions and getting the correct answers
What can my center achieve?
That really all depends upon you and your agents - Your agents should be able to achieve 4 billable transfers per day each - Keep in mind, in an 8 hour day that is only 1 transfer every 2 hours. Your agents will be speaking to 500 people a day - That’s 1 out of every 125 people.
Your agents will be dialing 3000 - 5000 numbers per day each - speaking with between 300 - 500 customers a day
What is your pay schedule?
The week starts on Friday and ends on Thursday - You will be paid the next day (Friday) - You will be paid via PayPal.
Is it possible to send payment to our international merchant account?
No, only if it is attached to your PayPal Account.
All times are based on EST. At present, we are open from 9am - 7pm EST Monday - Thursday, 9am - 5pm EST, Friday and 12pm - 5pm EST on Saturday.
The scripts and training, we will provide them once the agreement is returned
Please go to tmicomm.com and watch the demo video.
I will personally do a live the training session with all your agents. The training will last approximately 1 1/2 hours. The training is divided into 4 sections 1) Background on the campaign 2) Dialer how it works – how to transfer 3) VAKA – How it works – how the system is laid out, what the recordings to use and when 4) listen to sample recordings of agents on their first days on the job. This will illustrate what the agents can expect and what not to do. It will get them past the learning curve quickly.
Your agents will then role play with each other - One will act as the customer, the other the agent. This will help get them familiarized with the system. Once you feel the agents are proficient, you will be free to start dialing.
You will receive reports everyday showing exactly how many transfers were sent, how many of them where billable, all call durations and how much money is due.
You will also be granted admin access to the dialer reports. You will be able to live monitor your agent’s calls. Have access to all the recordings both, on the opening side and also on the closing side. In addition, you will be able to monitor your agent’s activity. You will know when they sign in, when they are on pause, how many calls they took and the result.
How long does it take to set up?
The set up process is very easy. Once we receive the agreement back, we will set you up in the system. Once that is complete, we will set up your VOIP account. You will then prepay your VOIP. Once set up you will change the audio settings on each agents work station. It will take a few minutes for each one. We will provide explicit directions that are easy to follow. In the event, you still need help our tech department will assist you. The whole process lasts about an hour.