Product Installation


VAKA Support


For information on compatible OS systems with the VAKA please refer to our installation page located here. click here

  • For a guide on installation and set up of the VAKA on Windows 7     click here
  • For a guide on installation and set up of the VAKA on Windows 8     click here


How to Guides

for information on the following please refer to our how-to guide located under the support tab on the main page or click here

Vicidial Support

Welcome to the Support Team

TMI's easy-to-use predictive dialer software dramatically increases productivity and improves campaign bottom-line by automatically dialing, skipping busy, no-answer and disconnected lines, and--most importantly--never involving your agent on a call until a live person answers.

There are just a couple steps you need to do in order to get started.

  1. The first step is to send your IP address to us so that we may accept your connection from your sip phone to the dialer. If you do not have a static IP please be sure to add it to the notes while adding the new IP address.
  2. The next step is to set up your X light or Eyebeam to connect to the dialer. You can simply do this by following the directions byClicking here

With those two simple steps you are now ready to log into the dialer. If you are unsure on how to log into the dialer please look at ourhow to section for simple step-by-step directions or check out the video next to the directions. 

How to section